Your bill explained

Electricity bill explainer

Page 1: Key information right up front

Billing and contact details
1. Your fuel type, such as Electricity, so you can quickly identify the service your bill covers.
2. The bill issue date and tax invoice number for reference and record keeping.
3. Key contact details for faults, emergencies, and Energy Ombudsman if you need help or assistance.

Accounts details
4. The address where energy is supplied is shown here, along with your meter identifier — such as your National Metering Identifier (NMI) for electricity - you can also find these details on your meter, and your account number.

Amount Due
5. The amount you need to pay, along with the due date.

Better offer details
6. Every few months we’ll let you know here if you’re on the best NeoGrid offer available to you or how much you could save on another plan, plus how to switch plans if you’d like to.

Payment methods
7. Your payment section outlines the available payment options, including the relevant biller codes and reference numbers for each method. If you are set up for direct debit, it will also show the amount to be debited and the scheduled payment date.

Electricity bill explainer page 2

Page 2 - Your energy use in detail

Plan summary
8. At the top of page 2, you’ll find details of your current energy plan, including the plan name, and any applicable customer benefits or discounts.

Usage charges
9. Your usage and charges for this billing period are itemised by tariff type and charge period, showing the usage quantity, applicable rates, and total charges for each category, with a final total amount at the end.

Meter reads
10. This section provides information about the meter readings used to calculate your electricity bill for the billing period. It includes your meter number, previous and current read date and reading plus your total usage.

Compare your usage
11. Here, you can view how your average energy usage changes over time and compare it with similar households in your area.

Assistance and support / other information
12. You’ll see important messages here about interpreter services, payment assistance, and services offered, with additional details sometimes continuing onto page 3.