Moving home and looking to stop your service? Complete the form below and we'll get you on your way.
Let us know you're moving home 10 days before you move.
We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill
NeoGrids guarantees no cancellation fees for residential and small business customers. Cancellation fees may apply for large users, such as supermarkets and cinemas. Check with us by calling 03 6316 5000 or emailing support@neogrids.com.au
If you have a smart meter you don't need to do anything as we'll get your reading automatically. If your meter isn't smart, please call us on and we'll record the meter read. If you final meter reading seems unusual compared to what you've typically used at this address, we may need to send a technican to confirm your reading.